T&C and Privacy Policy

By using this website, you accept and agree to be bound by the terms and provision of this agreement. Gardens With Purpose reserves the right to amend or withdraw any condition without prior notice. Any misunderstandings and/or legal disputes will be based according to the English version on this website, and the Company (hereby referred to as “Gardens With Purpose”) reserves the right to legal explanation.

The Company is based in Singapore and when the term “local” or “locally” is used, it refers to Singapore-based deliveries.

 

1.     Events & Training Policy

1.1.   Registration

1.1.1.  New Course applicants:

·         must be at least 18 years of age, or below 18 years of age with a written consent from the legal guardian/parent.

·         are required to key in a valid email address and contact number during registration to facilitate the registration process,

·         ensure all details provided are correct and complete and

·         any amendments to details must be updated by contacting Gardens With Purpose at 6546 5801.

1.1.2. Registration can only be confirmed after full payment is made or when Gardens With Purpose receives a notification from SkillsFuture that the customer’s SkillsFuture Credit submission has been approved for the intended workshop/course.

1.1.3. All events & training tickets will be sent via email as an electronic ticket once registration has been confirmed.

 

1.2. Payments

1.2.1. All transactions on this website will be based on Singapore Dollars (SGD)

1.2.2. Payments are processed by:

  • PayPal which currently accepts MasterCard and Visa
  • SkillsFuture Credit
  • Cash & Nets (Cash and Nets payments are to be made at Gardens With Purpose’s office)

1.2.3. All payments or deposits are non-refundable. Customers should confirm their order before proceeding to make a payment. Once payment has been made, Gardens With Purpose reserves the right to reject any customers request for changes and/or cancellations.

 

1.3. Postponement

1.3.1. Gardens With Purpose reserves the right to postpone or cancel any events or training if the minimum required applicants are not met. If postponement or cancellation occurs, Gardens With Purpose will contact each applicant to notify them of the changes and next course of action.

1.3.2. Customers may request for a change in participant attending the event/training or change to a different event/workshop date or change to a different event/workshop. Prior notice of 7 days and a valid reason is required. The change is subjected to approval by Gardens With Purpose.

1.3.2.1. If a change is made to an event/training of a higher price, customers will have to pay the difference in price.

1.3.2.2. If a change is made to an event/training of a lower price, no refunds will be made for the difference in price.

1.3.2.3. If a postponement or change occurs, customers will have to complete the new course/date or any outstanding courses within 6 months from the date of original course registered.

1.3.3. Gardens With Purpose reserves the right to forfeit any registration without refund for customers who:

  • Fail to attend the workshop/event without prior notice and/or a valid reason.
    • A reason will be deemed valid or invalid based on Gardens With Purpose’s management’s discretion
  • Fail to attend a replacement workshop within 4 months of the original registration’s workshop date
  • Fail to attend a replacement workshop without prior notification

 

 

2.   Online Store

2.1. Payments

2.1.1   All transactions on this website will be based on Singapore Dollars (SGD)

2.1.2  Payments are processed by:

  • PayPal which currently accepts MasterCard and Visa.
  • Stripe which currently accepts MasterCard and Visa,

 

2.2.  Products Purchase

2.2.1.Orders will only be processed for shipment after payments are approved by PayPal or Stripe.

2.3.3.2.Should your purchased item be out-of-stock, Gardens With Purpose will notify and refund the payment amount to your PayPal account, Stripe account or via cheque.

2.3.3.3.Gardens With Purpose will advise the customer accordingly for any Additional Shipping Charges for:

·        reshipment due to failed deliveries,

·        orders with weight exceeding 30kg

Under such circumstances, these orders will be placed “ON-HOLD” and customers will be notified (by the email provided during purchase) to make the necessary payment before Gardens With Purpose can continue processing of your order for shipment.

 

2.3.     Shipping & Delivery Policy

2.3.1. Your order will be processed within 3 working days once all payment is received and confirmed.

2.3.2. When shipment is ready, your order will be scheduled for delivery at the next available delivery time slot or via a local courier service.

2.3.2.1. Direct Delivery: Gardens With Purpose will contact the customer to arrange a delivery time and date.

2.3.2.2. Courier Delivery: An email with a tracking number will be sent to the customer once the order has been handed to the courier service.

2.3.3. Gardens With Purpose can only deliver to a local (Singapore) address.

2.3.4. Customers who wish to change their delivery date/ time must notify Gardens With Purpose 3 days before the scheduled delivery date. Failing which, Gardens With Purpose may not be able to make delivery re-arrangements and a new delivery charge may incur.

2.3.5. Although Gardens With Purpose will try to fulfil all customers’ needs, customers need to note that all delivery slots are subject to availability and special requests may not be met.

2.3.6.  For unsuccessful deliveries,

In the event that your parcel, delivered by our courier service partner or dispatch; is not received in person, our customer service will contact you and reschedule another delivery date, with additional charges borne by you. Gardens With Purpose will not bear any responsibility for the condition of the products (including but not limited to live seedlings, live enzymes, plants) due to unsuccessful deliveries. If parcel is not delivered within 45 days, Gardens With Purpose will treat it as item discarded and no refunds will be made.

 

2.4.     Exchange and Cancellation Policy

Exchange (Shipping damage-related)

2.4.1.   Due to current limitations, Gardens With Purpose can only offer local deliveries a one-to-one exchange for damage due to delivery on a case by case basis.

2.4.2.1.  Should there be any damage found on the delivered item, please notify us immediately (with photo of the damaged item, description and order ID) via +65 9488 7418 (SMS or WhatsApp) or email us at enquiry@gardens-with-purpose.com . Gardens With Purpose will not bear any responsibility after 00.00am the next day

2.4.2.2.  All damage-exchange can only be swapped based on one-for-one exchange for the same product

2.4.2.3. Gardens With Purpose will provide the customer with a one-time shipping fee waiver on the damage-exchange shipment.

2.4.2.4.  All damage-exchange are not exchangeable for cash.

2.4.2.1.  Customers should confirm their order before proceeding to make a payment. Once payment has been made, Gardens With Purpose will not accept any cancellation; refund requests and/or exchange for other items.

 

3.     Privacy Policy

3.1   Personal information will be collected automatically during registration and/or purchase.

3.2.   The information collected will solely be used for some or all of the following purposes:

a. Administration and account maintenance;

b. Processing of Order and Payments;

c. Customer relationship matters;

d. Market research on our products; and

e. Protecting the company’s and clients’ interests

f. Engagement of third party service providers to assist in website-related functions (eg: perform payment and delivery facilities);

g. Gardens With Purpose product and/or service updates and/or marketing

h. Engagement of third party service providers to provide marketing services for Gardens With Purpose (eg: gardening courses and products);

3.3.   Gardens With Purpose does not engage in outsourcing our customers’ information to non-related external parties unless customers’ consent is approved.

 

Gardens With Purpose reserves the right to amend these Terms & Conditions from time to time at its sole discretion without any prior notice to customers and customers shall be deemed to have accepted the terms and conditions so amended.

Gardens With Purpose. All Rights Reserved.

Revised: 3/January/2017